Step 1
To start a return, you can contact us at service@ciarragadgets.com. Items sent back to us without first requesting a return will not be accepted.

Step 2
If your return is accepted, we'll reach out to you with instructions after we receive your return request.

Step 3
Place your item(s) into the original packaging.

Step 4
Deliver your package.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return questions at service@ciarragadgets.com

Normally it will take 1-3 business days to prepare the items. After order being shipped out, it usually takes 3-7 business days to deliver to you. 

Generally, we will email you tracking info in 24 business hours after the order being shipped out.
If you do not receive the email, or there is no update on page tracking in 2-3 business days after your order is shipped out, please contact us for more details.
Email: service@ciarragadgets.com

Free shipping on all products.

Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. 

Track Your Order

Please check the Shipping Info page for details.You'll be able to follow your order as it's been sent with trackable service. 

If your estimated delivery date has passed and you haven't received your order, please contact our Customer Service for further help.Email: service@ciarragadgets.com

We accept most major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, Maestro, JCB) as well as PayPal.

Sorry about this inconvenience, we will do partial shipping for your order in the following conditions:
1). Items are in different warehouses.
2). Different item preparing time.
3). Weight limit of custom or courier.
You will receive an email notification when each parcel is shipped. If you only receive one tracking number but lacking items, please feel free to contact us for further assistance.

Email: service@ciarragadgets.com

There may be four reasons as below:
1. Out-of-stock items issue: Please pay attention to items' stock count. If items are in low stocks, they may be purchased by other customers, which caused you cannot check out. Please remove these items and check out again.
2. Shipping address issue: Please reconfirm your address and phone number are available or try to edit them again.
3. Poor connection issue: Please refresh the page and try again.
4. Free gift issue: Free gift cannot be check out individually.
For more details, you can contact us for further assistance.

Generally, we will email you tracking info after the order being shipped out.
If you do not receive the email, or there is no update on page tracking after your order is shipped out, please contact us for more details.

Email: service@ciarragadgets.com

1. Payment failure: It will be canceled if your order is in failed payment.
2. Problem order: It will be canceled if we fail to contact you about address issue of your order(Please note we do not ship to PO boxes).

1. For unshipped orders, you can contact us by email to get it changed.
2. For shipped orders, the shipping address/product CANNOT be changed anymore.

Before the order is shipped out from the warehouse, you can contact us for the cancellation.
Please note that once the order has been shipped out from the warehouse, it can't be canceled anymore. Hope we can have your understanding.

Normally, it will take 24 hours to prepare the items.
(Sometimes it will be delayed due to the stock issue)
Your order may be 2-3 business days in processing and several days in transport based on the shipping company, please wait in patience.
After preparing, we will ship out your order. We will email you about tracking number and tracking link when it was shipped out.

Normally, it will take 3-7 business days for the delivery after it is shipped out.

Generally, you can receive the shipping inform email after order is shipped.

More details, you could contact us for more help.
Email: service@ciarragadgets.com

Refunds will be processed within 3-7 business days after the package is received at our warehouse and will be transferred to your original account.
Paid by Card: in 8-15 business days
Paid by Paypal: in 7-14 business days

Contact our customer service by email for the return authorization.

Email: service@ciarragadgets.com

1. Products with quality-related issues .We will be responsible for shipping fees, and start the return process from our Service Staff when you want to return the products of your order.

2. Products with no quality-related issues.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If there is any broken, not as described or wrong item (s)/parcel, please follow below steps to cooperate with the resolving process;

1. contact us by sending the clear photos or video of the exact problem
2. we will provide you with a satisfying solution in 24-48 business hours.

Email: service@ciarragadgets.com

If there is a coupon or other discount in your order, correspondingly, the enjoyed discounts would be deducted from the actual refund.

(For example, if the item is $10 with $1 discount, we will refund you $9 cause you actually paid $9 )

If you need to return the product, please contact our customer service and we will provide you with the return warehouse address. Customer Service Emai: service@ciarragadgets.com

Please send us the return logistics tracking number so that we can follow up on the progress of the relevant return packages.

The following items cannot be returned or exchanged:
1. Items with signs of use, wear, damage, dings, scrapes, or lacking of (if applicable) manuals, warranties, accessories, etc.
2. Items with non-returnable marks and free gifts cannot be returned.

More details can be found in our Return Policy.

Dear Customer,

Thanks for choosing CiarraGadgets.

If you have any questions, Please feel free to contact our Customer Service Team by Email:

Contact Info:

Email: service@ciarragadgets.com

Service Time: Monday to Friday (from 9:30am to 6:00pm UTC+8)

Any issue with the Order?  We are willing to help.

Any questions with Deliver?  We are willing to help.

Any feedback on the Product?  We are still willing to help.

We look forward to communicating with you sincerely and ensuring to provide a suitable solution for you. Thanks for choosing us again, we will try our best to make you satisfied!

Best Regard,

Customer Service Team

No, induction stoves need magnetic cookware, like cast iron, steel, or enameled iron (4-10 inch diameter). The auto-pan detection shuts off the unit after 60 seconds if no or incorrect cookware is used.

First, make sure the cooktop is turned off and cooled down. Then, wipe the surface with a damp cloth. For stubborn stains, you can use a mild detergent. Avoid using abrasive cleaners that may scratch the surface.

It usually comes with features like overheating protection, which automatically shuts off the device if it overheats. There's also often a child lock function to prevent accidental operation by children, and dry - burn protection to avoid damage when there's no cookware on the surface.

Yes, as long as you have a stable power source. You can use it with an outdoor power bank or a vehicle - mounted inverter during camping or picnics. However, make sure to keep it away from water and extreme weather conditions.

First, check if the power cord is properly connected. Then, refer to the user manual for troubleshooting steps, such as checking for error codes. If the problem persists, contact our customer service team at service@ciarragadgets.com for further assistance.

No, the water carbonator does not require power, just CO2 cylinder.

Sorry, we don't sell CO2 cylinders or offer refill services at the moment.ou can easily exchange CO2 cylinders at many
retailers like Sodastream (excluding Quick Connect models) or other approved soda maker cylinders, both online and in
store.

You can use any commonly drank water, but we recommend that you usse ice water, which will taste better

Use Cold Water: Cold water is essential for creating high-quality sparkling water. Use cold water in your soda maker for the best results. The colder the water, the better the carbonation process.
Experiment with Flavors: Don’t be afraid to experiment with different flavors and ingredients to create unique and delicious drinks. Add fresh fruit, herbs, or syrups to your carbonated water for a refreshing twist.
Clean Your Soda Maker Regularly: Regular cleaning is essential to keep your soda maker in good working order(Not dishwasher-safe). Make sure to clean your soda maker after each use and descale it regularly to prevent any buildup that could affect performance.
Use the Right CO2 Cylinders: If you’re using a soda maker that requires CO2 cylinders, use the right type and size for your machine. Using the correct cylinders ensures optimal carbonation and extends the life of your soda maker.
Try Carbonating Other Beverages: Don’t just stick to water! Try carbonating other beverages, such as apple juice, tea, or cocktails, to create unique and delicious drinks. Experimenting with different liquids can add variety to your beverage options and enhance your soda-making experience.
By following these tips and tricks, you can maximize the performance and enjoyment of your soda maker, creating a wide range of refreshing and fizzy drinks at home.

CO2 Cylinder (Not Included)：Simply rotate the cylinder clockwise from the bottom of the black Cylinder Holder to align and fix it, or open the middle to insert for quick installation.

It is compatible with most standard vacuum - sealer bags available in the market. These are usually made of polyethylene (PE) or nylon - based materials. Avoid using non - vacuum - specific bags as they may not seal properly.

Vacuumable sealable：

• Various patterns of vacuum bags.
• Non-textured with folded corners on both sides.

Non-Vacuum Sealable：

• No pattern Ordinary flat bag.

It's not recommended to seal items with a large amount of liquid directly. The liquid may enter the vacuum - sealing mechanism and cause damage. However, if you have semi - solid or items with a small amount of liquid, you can first freeze them. Once frozen, they can be sealed more easily without the risk of liquid leakage during the vacuum - sealing process.

First, please check if the battery is charged. If the battery is low, recharge it. Then, make sure there are no obstructions in the sealing area or the vacuum port. If the problem persists, check the user manual for troubleshooting steps or contact our customer service team at service@ciarragadgets.com.

It's advisable to clean the machine after every 5 - 10 uses. Wipe down the exterior with a soft, dry cloth to remove any dust or debris. For the sealing area, use a slightly damp cloth to clean off any food residue. Regular cleaning helps maintain the machine's performance and extends its lifespan.

While it's designed mainly for household use, it can be used in a small - scale commercial kitchen for light - duty sealing tasks.

It can also be used to seal snack bags, pet food bags, coffee beans bags, and so on.

The Portable Wireless Vacuum Sealer Machine comes with the following accessories:

• Vacuum Sealer × 1
• External Suction Hose × 1
• Vacuum Sealer Bag × 5
• USB Charge Cord × 1

These high-quality knives have incredibly sharp blades for precision and ease of use. Use caution when taking them in and out of the knife block and follow the curvature of the internal bumper.

• Cleaning method: Hand washing with warm soapy water can remove stains without damaging the blade. Meanwhile, it reminds people to be extra careful around the sharp edge to avoid cutting fingers. Drying the knife immediately after washing can prevent rusting.
• Taboos: Soaking, using abrasive sponges, and putting the knife in the dishwasher are all wrong operations. Prolonged soaking accelerates rusting, abrasive sponges can scratch the blade surface, and the strong water flow, detergents, and high-temperature drying in the dishwasher are very likely to damage the blade and the material of the knife body.
• Storage method: Storing the knife in a sheath can isolate the blade from hard objects in the outside world, preventing accidental damage to the blade, which is an excellent way of storage and protection.
• Maintenance: Consistent with the regular maintenance requirements for high-quality knives, sharpening the knife as needed can continuously maintain its good cutting performance.

• The bread knife, with its serrated edge, is designed specifically for slicing bread, bagels, and other baked goods without crushing them.
• The chef knife is a versatile workhorse, suitable for chopping, dicing, mincing, and slicing a wide range of ingredients like vegetables, meats, and fruits.
• The paring knife is ideal for precision tasks such as peeling fruits and vegetables, removing small stems, and doing detailed trimming work.

Yes, the 3 - Piece Beyond Trio Knife Set is suitable for both indoor kitchen use and outdoor cooking scenarios like camping or barbecuing. The bread knife is great for slicing bread at a picnic, the chef knife can handle chopping vegetables for a campfire stew, and the paring knife is handy for peeling fruits outdoors. However, after outdoor use, make sure to clean and dry the knives promptly to prevent rust.

The blades are made from high - quality stainless steel, which offers excellent durability, corrosion resistance, and sharpness retention. This ensures that the knives can handle various cutting tasks for a long time without dulling easily. Moreover, these blades have obtained FDA safety certification, guaranteeing that they meet strict safety standards for food - contact materials. You can use these knives with full confidence when preparing food, knowing that they pose no harm to your health.